Does the opportunity to transform enterprise-wide HR systems sound exciting? Are you ready to put your passion for application design and project management into motion to reposition Pinellas County Human Resources as a technology forward partner? If you enjoy building customer-centric partnerships with diverse stakeholder by leveraging technology driven solutions and innovation, we have the career for you! Come join the Pinellas County Human Resources Team!
This senior leader serves as the primary liaison between the Human Resources and Business Technology Services departments, defining and implementing organizational initiatives that foster high quality service essential to achieve and maintain outstanding performance. Demonstrates expert-level proficiency in application design and configuration, application development and project management, bringing needed resources together to document and improve internal processes, facilitate re-configuration of existing HR systems (Oracle and Taleo), and recommend new products for consideration. The scope of the work will include acting as the interface between HR, county-wide Business Technology Service (BTS) and any third-party service providers delivering the related HR services. This role is responsible for the implementation strategy of HRMS projects, HRMS integrations, training of HR associates, daily maintenance, and support services. The manager applies advanced technical knowledge and associate-centric thinking to ensure HRMS is effectively deployed at an enterprise level, generating change and positive outcomes for the organization on a regular basis. Using well-honed analytical and interpersonal skills, this leader will collaborate with HR team members and technical experts to produce a best-in-class technology solution to achieve more efficient and effective services, operation, or performance.
Essential Job Functions
- Partners with Appointing Authorities to build a roadmap of new capabilities to be delivered in the future and addresses requirements with respect to the specific HR business processes. Manages product innovation aspects by communicating tactical wants of business users and strategic goals of the County to external vendors. Makes recommendations and participates in decisions related to product enhancements and development.
- Serves as a member of the system implementation team; reviews, processes, and analyzes documents; sets up the information needed on the tables used by the HRMS; meets with consultants and other team members on various issues pertaining to the design, input, and output of information to the payroll/personnel system.
- Leads partnerships and projects with Human Resources, Finance, IT, and various business units including acquisitions that may have conflicting HRMS requirements or require custom configurations.
Position Specific Requirements
Education: Technical and professional experience in information technology with a focus in Human Resources Information Systems that includes customer service and 1 (one) year of professional team leadership or supervision
Degree: Human Resources/Business Administration/Information Technology or a related field
- At least 7 years of experience as described above.
- Master’s Degree as described above, and at least 2 years of experience as described above.
- Bachelor’s Degree as described above, and at least 3 years of experience as described above.
- Associate’s Degree as described above, and at least 5 years as described above.
- An equivalent combination of education, training, and/or experience.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Highly Desired Qualifications
- Master’s degree in Human Resources, Information Technology, or related field.
- Knowledge and experience utilizing Oracle/Opus platform.
- HR Certification (SPHR, PHR, etc.).
- Six Sigma or Lean business certified.
- 5 years’ experience with HRMS or IT Management required; specifically, HRMS integration and innovation.
- 3 years’ experience in application design, development, and configuration.
- 3 years’ project and change management experience.
Knowledge, Skills, and Abilities
- Knowledge in standard office practices, procedures, policies, personal computers, operating systems and related software applications.
- Knowledge in managing personal daily activities and complex projects for self and others that may cross organizational boundaries.
- Knowledge in the use and application of reference materials to research and solve complex problems.
- Knowledge in the application of theory in resolving complex problems.
- Knowledge in applying new technologies, soft skills and procedures.
- Ability to lead or mentor teams and facilitate groups to achieve success.
- Ability to prepare and deliver effective presentations at various levels.
- Ability to use diplomacy in dealing with difficult customers and delivery of services.
- Ability to communicate effectively, both verbally and in writing, with peers and others.
- Ability to communicate with tact, patience and courtesy at all levels of the organization.
- Ability to assist lower level personnel with training of new technologies.
- Ability to establish and maintain effective work relationships, both inside and outside of the work section.
- Ability to self-develop relevant job-related skill(s) for current and future roles.
- Ability to understand, follow, and to provide specific instructions, priorities, policies and procedures.
- Ability to identify, to take ownership of, and to troubleshoot and solve complex problems.
- Ability to prioritize tasks for both self and others.
- The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
- Dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
- Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
- Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
- Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.